If you`re working with customers and partners, it`s important that you have your service level agreement on hand to send it quickly. Use our fillable SLA template to tailor it to your needs and then deliver in minutes. The Agency may not begin work on a project under this Agreement without first estimating the costs of preparation, including copying, service, layout, art, engraving, typography, processing, pulping and production. Once the estimated costs have been assessed, the completion of the work will be subject to the prior agreement of the introducer. These conditions are suitable for using an agency offering „full services” (i.e. creative work, media buying and other tasks). IT SLAs can occur both internally and externally. x. redDog will inform the customer of the additional costs if they are outside the contractual support contract. A key question — should you agree with an SLA? What service(s) would you provide to the Agency under the Service Level Agreement (SLA)? SLAs typically refer to 24/7 services such as web hosting and email, where service downtime is annoying….